Assortment
GENERAL
Unless otherwise agreed in writing, the following general terms and conditions apply to all business transactions. The general terms and conditions are agreed to if an order is placed
Delivery costs and delivery conditions
Deliveries only to addresses in Switzerland.
Take advantage of free carriage paid deliveries from a net value of CHF. 110.00
Goods value Shipping costs
from CHF 110.00 Free of charge
from CHF 85.00 CHF 6.50
from CHF 65.00 CHF 8.20
from CHF 35.00 CHF 9.50
For shipping value of goods under CHF 35.00 the standard delivery costs CHF 12.00
Office hours
Monday to Friday from 8.30 am to 12.00 pm and from 1.30 pm to 5.00 pm.
Customer service
Our employees are available by telephone during office hours on 0848 425 425 for questions, support and orders.
Online
24 hours, 365 days a year
You can reach our support team around the clock via info@xxxxxxxxxxxx.ch . Your orders or inquiries will be processed with priority on the following working day.
New customers / first orders
First orders on account for new customers are delivered on prepayment
In order to minimize our risk of bad debt losses for orders on account. We use credit rating systems for our evaluation.
When ordering on account, you will receive an online payment link with all the information you need to pay your order/invoice.
Prices
The prices of the online shop are inclusive of VAT, shipping and packaging costs are shown separately. The prices are subject to change and can be changed at any time. The prices charged are those valid on the day of the order. Prices in CHF.
Fresh cut / billing by actual weight
You order a product with the information 100g / CHF 7.00 / 100g.
Declaration on the product detail and overview = 7.00 / 100g
- Order 10 pieces of 100g = 1KG (1000g)
Cart - finalize order on account /or pay with TWINT / CC card.
You will receive an order confirmation in your account that has not yet been billed internally.
For card payments or TWINT, the amount will be shown with a reservation
Explanation:
You order 1000g of the product, freshly cut, 10 pieces of 100g each as you are used to at the counter. Depending on the preparation, there is plus or minus weight per piece. The total can be 1100g (plus 100g) or 980g (minus 20g). So that you do not pay too much or the supplier delivers too much, the system will do justice to the information; complete the calculation on your order. For 1100g, the system will charge 1100g x CHF 7.00 per 100g = CHF 77.00, pure material costs. For 980g, the system will charge 980g x CHF 7.00 per 100g = CHF 68.60. So you pay for what is delivered to you.
Payment terms
The following payment methods are available in our store: Master Card, VISA, PayPal, GooglePay, ApplePay, PostFinance, Postcard, Sofort Überweisung, Twint and on account.
Transfer
You will receive an invoice by e-mail immediately after placing your order. The invoice amount shown on it is due and payable immediately. The order will only be processed upon receipt of the full invoice amount.
Cash on delivery
If you select the cash on delivery payment method, an additional CHF 50.00 will be charged for transportation with our transport service providers.
Paypal
You pay the invoice amount via the online provider Paypal. You must always be registered there or register first, legitimize with your access data and confirm the payment order to us. You will receive further instructions during the ordering process.
Payments must be made in Swiss francs (CHF). The day on which xxxxxxxxx can dispose of the amount is decisive for the receipt of payment. The buyer waives the right to offset any claims against xxxxxxxxxxxxxxxxxx against the purchase price.
Default in payment
If the buyer exceeds a payment deadline, the buyer shall be in default without prior warning, and xxxxxxxxxxxx shall be entitled to charge the buyer additional default interest of at least 6% of the amount owed. xxxxxxxxxxxx reserves the right to withdraw from the contract if the buyer is in default of payment.
Discount levels
On the account you have created or when placing a guest order on the platform xxxxxxxxxx, we display the direct discount on the individual products as well as the graduated price.
Voucher variants:
There are different variants of vouchers.
Disposal
Disposal of the goods is not included in the price. No recycling fee shall be charged at the time of purchase; this shall be due in the event of any disposal by xxxxxxxxxxxxxxxxxxxxxxxx and shall be charged to the buyer on the basis of the actual costs in addition to the handling costs.
Order and offers
The buyer undertakes to xxxxxxx with his order. The order shall be placed verbally or in writing. A commitment for xxxxxxx shall only arise after its written confirmation that the order will be executed. Cancellation by xxxxxxx's supplier and cases of force majeure shall remain reserved.
The buyer shall be responsible for the accuracy of the order and for ensuring that xxxxxxx receives all information relating to the ordered goods within seven days of receipt of the order. Cancellation of the contract by the buyer is only possible as long as xxxxxxxxxxxx or its suppliers have not yet carried out any production activities with regard to the goods ordered; xxxxxxxxx shall be indemnified for all damages/costs arising from this.
If the goods are manufactured or otherwise processed or finished by xxxxxxxxxxx and the buyer has a specific order for this, the buyer shall indemnify xxxxxxxxx for all damages/costs arising from this. If the goods are manufactured or otherwise processed by xxxxxxxxx and the Buyer has submitted a specification for this purpose, the Buyer shall indemnify and hold xxxxxxxxxx harmless against any loss, damage, claim, costs or other expenses if the contractual manufacture, processing or processing of the goods proves or has proved to be a breach of a patent, copyright, trademark or other industrial property right of a third party on the basis of this specification of the Buyer. Irrespective of this, xxxxxx reserves the right to amend descriptions of our goods with regard to specifications of the purchaser insofar as legal requirements are to be taken into account and insofar as no deterioration of the order in terms of quality and usability occurs as a result of this amendment.
The offers of xxxxxx are subject to change and non-binding and shall only become binding upon written confirmation after the aforementioned provisions of these GTCs have been stated.
xxxxxxxxxx shall be entitled to modify and improve the goods without having to inform the buyer in advance, provided that the modification or improvement does not permanently impair or deteriorate the form or function of the goods.
Delivery period
xxxxxxxx shall endeavor to comply with specified delivery periods; however, xxxxxxxx cannot assume any liability. Cases of force majeure shall not be the responsibility of xxxxxxxx and shall entitle it to extend any agreed delivery periods. The delivery periods shall be automatically extended by the duration of the delay. Cases of force majeure shall include in particular, but not exclusively, a plant shutdown/breakdown not caused by us, strikes or orders by state authorities. In the event of delay, the buyer is obliged to grant a reasonable grace period. Claims for damages arising from delays in delivery shall be excluded.
Dispatch and assembly (coffee machines)
xxxxxx shall deliver ex warehouse at the buyer's expense to the specified address or to the valley station. The place of unloading shall be ground level, e.g. goods receiving area, ramp, warehouse, workshop. Transportation / assembly within the building shall be at the buyer's expense. For special transports, the buyer must provide assistants, lifts or cranes at his own expense. The assembly site must be prepared accordingly. If goods have to be moved, the additional costs shall be borne by the buyer. Partial deliveries are permitted. Changes after receipt of the order will be invoiced to the buyer additionally.
The goods travel at the risk of the recipient. In the case of delivery by truck, the driver must be notified of any transport damage immediately upon arrival of the goods. The damage must be noted on the duplicate delivery note. The LSVA shall be borne by the buyer. In the case of rail or postal transportation, the recipient undertakes to obtain a statement of facts from the transport company for any transport damage.
If the buyer is in default of acceptance, xxxxxxx shall be entitled to arrange for the goods to be stored at the buyer's risk and expense.
If assembly and commissioning cannot be completed in one stage for reasons for which xxxxxxxx is not responsible, the additional costs shall be borne by the buyer.
Warranty and repair service
We will be happy to arrange an external repair service for you in the event of problems with our machines. During the normal warranty period and under the usual warranty conditions, we will cover the costs of any repairs due to material or manufacturing defects at our official service centers. An extensive stock of spare parts is available.
Retention of title
All objects of purchase remain the property of xxxxxxxx AG until full payment has been made.
Warranty and exclusion of liability
The statutory warranty obligation of xxxxxxx for defects is hereby excluded. It shall be replaced by the buyer's right to free rectification if he notifies xxxxxxxxx of the defect during the agreed warranty period. The warranty period shall commence on the date of delivery. In the event of a recognized defect, xxxxxxxxxx reserves the right to rectify the defect by repair or to make a replacement delivery against return of the goods; any further claims of the purchaser against xxxxxxxxx shall remain reserved in the event that rectification is not successful even on the second attempt. xxxxxx reserves the right to replace parts of the purchased item instead of rectifying the defect. Replaced parts shall become the property of xxxxxxx. The warranty for the goods of xxxxxxx does not cover product defects that arise due to incorrect installation or use, misuse, negligence or other reasons on the part of the purchaser or third parties. In addition, no warranty shall be assumed for faults or damage to our goods, which have arisen in particular but not exclusively for the following reasons:
The warranty period is not changed by the repair, but continues without interruption. For newly installed parts, the remaining warranty period of the replaced parts shall apply. The buyer shall not be entitled to compensation for any direct or indirect damage (e.g. loss of profit, damage to goods, loss of production, etc.) caused by the defect in the object of purchase.
The buyer is obliged to check the goods immediately upon receipt for completeness, correctness and other freedom from defects and to address any complaints in writing to xxxxxxxxxxxxxxxx within 2 days of receipt, otherwise the corresponding warranty rights shall lapse.
This exclusion of liability applies both to contractual claims and, to the extent permitted by law, to non-contractual claims.
Applicable law
Swiss law is applicable.
Jurisdiction
The place of jurisdiction is the Commercial Court of xxxxxxxxxxxxxxxxxxxxxxx