Assortment
Protecting your personal data is very important to us.
This privacy policy explains how TierOase GmbH, Flawilerstrasse 17, 9200 Gossau, Switzerland, collects, processes, and uses personal data.
It applies to:
the website www.tieroase.ch
the Makaris online shop operated by TierOase GmbH
and all services, seminars, consultations, and sales provided by TierOase GmbH.
We comply with the Swiss Data Protection Act (DPA 2023) and, where applicable, the EU General Data Protection Regulation (GDPR).
Data Protection Officer:
Markus Fust
TierOase GmbH, Flawilerstrasse 17, 9200 Gossau, Switzerland
Tel. +41 71 385 95 46
E-mail: info@tieroase.ch
We collect and process your personal data when you:
visit our website or online shop,
place an order,
contact us via telephone, e-mail, WhatsApp, or Threema,
or use our services.
Collected data includes:
Name, address, e-mail, phone number, order and payment details, and – where relevant – animal-related data as part of therapy or consultation services.
When visiting our website, certain information (IP address, browser type, pages viewed, time of access) is automatically logged in server log files.
This information is used solely for statistical analysis and to improve our website.
We use cookies to enhance user-friendliness and security. You may disable cookies in your browser, but this may limit certain functions.
Our online shop is operated through the Swiss platform Makaris.
Personal data (name, address, e-mail, payment details) is processed exclusively for order fulfilment.
Makaris stores all data securely on servers located in Switzerland.
More information: www.makaris.com
We cooperate with the following payment providers:
Wallee AG (credit/debit cards, PostFinance, TWINT)
Twint AG (mobile payments)
PayPal (Europe) S.à r.l. et Cie, S.C.A. (international payments)
Payment data (name, amount, payment method, IP address) is transmitted to these providers solely for processing the payment.
Privacy policies of the providers:
Wallee: https://www.wallee.com/privacy-policy
Twint: https://www.twint.ch/datenschutz/
PayPal: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Your data is stored exclusively in Switzerland:
on a secure local NAS system (no external access),
and in encrypted backups via Microsoft Office 365.
Microsoft has no access to the stored content. All data transmissions are encrypted (TLS/SSL).
We use Bexio for customer management, invoicing, and accounting.
Bexio stores data exclusively in Switzerland in accordance with data protection regulations.
More information: www.bexio.com
Therapeutic treatments are invoiced according to the Tarif 590 guidelines required by Swiss health insurance companies.
We use Microsoft Office 365 for internal and external communication.
Data is encrypted and processed in compliance with GDPR and the Swiss DPA.
Our website uses technology from Chatbot LLC to respond efficiently to customer inquiries.
Chat content and metadata are processed solely to provide and improve the service.
You can also contact us via WhatsApp or Threema.
Both services use end-to-end encryption.
However, we recommend not sharing sensitive health-related data through these channels.
These are used exclusively for general information and contact purposes.
Our website may use services provided by Google LLC.
Data may be stored on servers located in the United States.
Your IP address is anonymized.
Privacy policy: https://policies.google.com/privacy
Embedded videos may be hosted via YouTube or Vimeo, which may use cookies.
Privacy policies:
YouTube: https://policies.google.com/privacy
Vimeo: https://vimeo.com/privacy
Your data will only be disclosed to third parties if necessary for contract fulfilment (e.g. shipping), if you have consented, or if legally required.
In case of unpaid invoices, data may be transferred to Creditreform for debt collection purposes.
Personal data is retained only as long as necessary for the purpose of processing.
Accounting data is stored for 10 years in accordance with Swiss tax and legal requirements.
You have the right to:
obtain information about your stored data,
request correction, deletion, or restriction of processing,
and request data portability.
Please send requests to: info@tieroase.ch
All data is processed in accordance with the Swiss Data Protection Act (DPA 2023).
Swiss law exclusively applies.
Place of jurisdiction: Gossau SG, Switzerland.